Legal
Privacy policy
A dispatch service needs your address and your phone number to be any use at all. This page sets out exactly what else we collect, and what we do not.
Last updated 27 August 2026
This policy explains what information Westminster CA Plumbing collects when you call us or visit this website, why we collect it, who we pass it to, and what you can ask us to do with it.
1. Who this policy covers
Westminster CA Plumbing operates this website and a telephone dispatch service for Westminster, CA and the surrounding west Orange County cities. We are a referral service. The plumbing work itself is performed by independent contractors, and those contractors handle your information under their own privacy practices once we connect you.
2. Information we collect
Information you give us on a call
To dispatch anyone at all we need your name, a callback number, the service address, and a description of the problem. Some callers volunteer more, such as access instructions, a gate code, a tenant contact, or previous camera footage and service records. We ask for what the job needs and nothing beyond it.
Information collected automatically on this site
Standard web server records, which typically include your IP address, browser and device type, the pages requested, timestamps, and the referring page. This site contains no contact forms, no account system, no live chat, and no advertising or tracking pixels. Telephone calls may be logged for dispatch purposes, including the number, time and duration.
Information we do not collect
We do not ask for or store payment card details, bank details, or Social Security numbers. Payment for the repair is arranged directly with the contractor, and no part of that transaction runs through this website.
3. How we use it
- To identify the likely problem and dispatch a suitable plumbing professional to your address.
- To reach you about that job, including arrival timing and follow-up.
- To keep a record of what was reported and referred, which matters if a job is disputed later.
- To keep the site working, secure and reasonably fast.
- To meet legal, tax and insurance obligations.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
4. Who we share it with
The contractor we assign receives what they need to attend, meaning your name, contact number, address, access notes and the problem description. We also use ordinary service providers such as telephone and website hosting, who process information only to provide that service to us. We disclose information to authorities where the law requires it, and to insurers or advisers where a claim or dispute makes it necessary.
5. Cookies and analytics
This site sets no advertising or analytics cookies of its own. Fonts are loaded from Google Fonts, which means your browser requests those files from Google and Google receives the request data, including your IP address, as part of serving them. That is the only third-party request this site makes for a normal page view.
6. How long we keep it
Dispatch records are kept while they remain useful for follow-up and dispute resolution, and then for as long as tax, insurance or limitation periods require. Server logs are kept for a short operational period. When a record is no longer needed for any of those purposes it is deleted.
7. Your California privacy rights
If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you the right to know what personal information we hold about you and where it came from, the right to request deletion, the right to request correction, and the right not to be discriminated against for exercising any of them. Because we do not sell personal information or use it for cross-context behavioural advertising, there is nothing to opt out of on that front.
To exercise any of these rights, call the number on this site or email dispatch@westminstercaplumbing.com. We will verify that the request is genuinely yours before acting on it, usually by confirming details of a job you called about. An authorised agent may act for you with written permission.
8. Security
Dispatch records are held on access-controlled systems and shared with a contractor only for the job in hand. No system is perfect, and we do not claim otherwise. If a breach affecting your information occurs, we will notify you as required by California law.
9. Children
This is a service for property owners, landlords, tenants and business operators, and it is not directed at children. We do not knowingly collect information from anyone under 16. If you believe we have, contact us and it will be deleted.
10. Changes to this policy
If this policy changes, the revised version appears on this page with a new date at the top. Material changes to how we handle dispatch information will be summarised here rather than buried.
11. How to contact us
Email dispatch@westminstercaplumbing.com, or call (657) 337-7905. Correspondence address: Westminster, CA. Full contact details and hours are on the contact page.
One number, answered around the clock
Questions about your information are answered by a person too.
Call the dispatch line or email, and a request to see or delete your record gets handled directly.
Emergency and same-day work across Westminster and west Orange County.